Help

For shop products: add them to your cart, place the order and pay on delivery. For listings with the “Contact the seller” button (private sellers, agencies or shops that sell by contact), you arrange the purchase directly with the seller.

Sign up as a vendor, complete the onboarding process with your shop details, and start adding products.

We currently accept cash on delivery: you pay in cash when your order arrives. More payment methods are coming soon.

Each shop handles its own shipping. Delivery times and costs vary by seller.

For shop orders, yes: each shop sets its return terms, and you can report a problem from your order page within the shop's window (at least 3 days after delivery). This does not affect your legal right to withdraw within 14 days when you buy online from a trader. For contact listings, you arrange any return with the seller, outside Alemiin.

It covers orders from shops placed through checkout. After delivery you can open a dispute from the order page within the shop's window (at least 3 days). The shop has 48 hours to answer, then Alemiin decides within 72 hours; if Alemiin misses that deadline, the dispute closes with a full refund. The shop makes the refund or replacement, because you pay on delivery and Alemiin does not hold order money. It does not cover listings sold by contact (private sellers, agencies or shops that sell by contact). It does not replace your legal right to withdraw within 14 days when you buy online from a trader.

Yes, we use advanced security measures including encryption and CSRF protection to keep your information safe.