Shopping online: questions worth asking the seller

Confirm the exact item

Ask whether the photographs show the actual item you will receive. Check its model, measurements, colour, quantity and accessories. For a used product, ask about known faults and repairs rather than relying on a general condition label.

• Is this item and this variant still available?
• What is included in the price?
• Is anything damaged or not working?
• Could you send a photograph of the detail that is not visible in the listing?

Compare the final cost

Keep the item price separate from additional costs. Confirm the currency and amount you will pay. For rentals, establish the period covered and any stated deposit or fees. Do not treat a monthly rate as a sale price.

• What is the total including transport and any stated fees?
• Who arranges delivery, and when is it expected?
• Is collection available, and can I inspect the item beforehand?

Clarify the terms for this offer

Read the seller information and terms in the offer or during checkout. If a warranty, returns or inspection on delivery is mentioned, ask what it covers, the time limits and how to make contact. Do not assume every seller and category offers the same terms.

• Who should I contact if the item differs from the description?
• What returns or warranty terms are offered for this item?
• Are there any conditions I need to know before paying?

A message you can adapt

Hello! I am interested in [item and variant]. Is it still available? Please confirm its condition and known faults, what is included, the price and currency, and the delivery cost to [city]. Could you explain any returns or warranty terms you offer?

Keep the answers and check that they agree with the listing and order summary. Clarify any essential missing detail before continuing.